Question 1

Where are you based, and who do you work with?

Accepted Answer

We have offices in Thrissur, Kerala and Dubai, UAE, and work with businesses across India and the UAE. Most of our work can be done remotely, so we also work with clients elsewhere. Consultations happen by video call, or in person where practical.

Question 2

What happens in the free 30-minute consultation?

Accepted Answer

You tell us how your business runs today and where the friction is. We explain which solutions could help (automation, AI agents, integration, ERP or CRM), what each would involve and how to approach it. There is no obligation.

Question 3

What does LIGENIX do?

Accepted Answer

LIGENIX helps businesses reduce manual work and improve how their operations run. We combine business consulting with technical delivery: we analyse your processes, identify where time and money are being lost, and then design and build the right solution. That can be AI agents, workflow automation, integrations, or custom ERP and CRM systems.

Question 4

What types of business processes can be automated?

Accepted Answer

Most rule-based or repetitive processes are good candidates: data entry and transfer between systems, document handling, invoice and order processing, customer enquiries, lead follow-up, scheduling, reporting and approvals. With AI, we can also automate tasks that involve reading, classifying or summarising unstructured information such as emails and documents.

Question 5

Does AI automation work with our existing software?

Accepted Answer

In most cases, yes. We connect to existing tools through their APIs, databases, webhooks or file exchanges. During discovery we review your current systems and confirm what is possible. Where a tool can’t be integrated reliably, we’ll tell you and recommend practical alternatives.

Question 6

Do you build custom ERP and CRM systems?

Accepted Answer

Yes. We build ERP and CRM platforms around your workflows, from focused modules that solve a specific problem to broader systems that connect several departments. If an existing platform is a better fit for you, we’ll say so and can extend and integrate it instead.

Question 7

How do we identify which processes should be automated?

Accepted Answer

We look at frequency, time spent, error rate, business impact and complexity. Processes that happen often, follow clear rules and cause delays or mistakes are the best place to start. The result is a prioritised list so you can invest first where the return is clearest.

Question 8

Can you integrate different business applications?

Accepted Answer

Yes. Integration is a core part of our work. We connect CRMs, accounting systems, e-commerce platforms, databases, spreadsheets, communication tools and custom applications so that data flows automatically and stays consistent.

Question 9

How long does an automation project take?

Accepted Answer

It depends on scope. A focused workflow automation can often be delivered in a few weeks, while custom ERP or CRM systems take longer and are usually delivered in phases. After discovery we provide a clear timeline and milestones before any development starts.

Question 10

Do you provide ongoing support and maintenance?

Accepted Answer

Yes. Automations and business systems need monitoring as your tools, data and processes change. We offer ongoing support covering maintenance, monitoring, updates and continuous improvement, scaled to what your business needs.

Question 11

Is AI automation suitable for small and medium-sized businesses?

Accepted Answer

Yes. Smaller teams often feel the cost of manual work most, because the same people handle many roles. We scope solutions to fit your size and budget, often starting with one high-impact process and expanding from there.

Question 12

How can we estimate the ROI of automation?

Accepted Answer

We start by establishing a baseline: how much time a process takes, how often it happens, error and rework rates, and the cost of delays. We then estimate the impact of the proposed solution against that baseline alongside build and running costs, so you can make an informed decision. After launch, we measure against the same baseline.

Question 13

Do you provide AI consulting before development?

Accepted Answer

Yes. Many engagements start with consulting only: we review your operations, find the opportunities and write a roadmap. You can then decide whether to build with us, with your own team, or not at all.

Question 14

Can you customise solutions for our industry?

Accepted Answer

Yes. Every solution we build is shaped around your processes, terminology, compliance requirements and existing tools. During discovery we take the time to understand the specifics of your industry and your business before proposing anything.

Question 15

What are ERP and CRM systems, in plain terms?

Accepted Answer

An ERP (enterprise resource planning) system keeps the day-to-day running of the business in one place (stock, purchasing, orders, operations and finance), so every team works from the same information. A CRM (customer relationship management) system does the same for sales and customers: enquiries, leads, follow-ups, quotes and customer history. We build both around how your business already works.

Question 16

Do you also help with social media content?

Accepted Answer

Yes, as a supporting service. We use AI to plan content, produce on-brand posts and short-form videos, and set up scheduling. Nothing is published without your approval. It works best alongside our core automation work rather than as a standalone marketing agency service.

Your Business Shouldn’t Run on Manual Work.

AI Automation & Agents

AI Consulting & Strategy

ERP & Business Management

Custom CRM Solutions

Workflow Automation & Integration

Custom AI Solutions

We start with your business

Built around your workflows

AI only where it works

Connected to what you have

Built to grow with you

We keep improving it

Your Business.Without theBusywork.